Frequently Asked Questions

Can I edit or cancel my order?

We have a very fast turn around of orders in our warehouse to ensure quick delivery, this means we can't guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order please get in touch with us and use the subject ‘cancel’ and send us your order details as soon as possible.

Where can I enter my discount code? 

You can enter the discount code in the checkout page.

Will I receive a tracking number? 

Yes, we will send you the tracking number as soon as we processed your order.

My parcel says delivered but it's not?

If your parcel says it’s delivered but seems to be missing, please have a look around your property to see if it was tucked away out of sight. Please check around all entrances, including around the garage. Please also check with others who may live with you and neighbors. 

If the package is still not found and tracking says it was delivered, the local post office is the next best place to contact. If your parcel is still missing once you have contacted the carrier, please get in touch with us and we will help as much as we can.

What is your return policy?

You can read it here.